Linux Support Engineer

About the job:

As a Linux Support Engineer at our company, you will provide world-class technical support to our customers and Linux system administration support to the company’s infrastructure.

You will be responsible for:

• Providing world-class support to our customers with technical and non-technical issues, with 95%+ positively rated conversations (out of all rated conversations.)
• You are 99.5% capable of resolving all customer inquiries, tickets, and warnings generated by monitoring systems without the intervention of L2 and L3 support.
• Writing excellent articles for our clients and maintaining existing ones, to improve the efficiency of our support system and add more value to our customers.
• Taking QA (Quality assurance) duties throughout the organization to test our deliverables.
• Providing exceptional onboarding experiences for new users, especially in the first 90 days (when most clients churn), through great support
• Demonstrate a consistent desire for learning and growth in your field and role by asking specific questions and making suggestions for improvement.
• Submitting required reports regularly and maintaining ownership of your key performance indicators (the critical driving numbers of your seat)

Must-have Competences:

• Experience in System Administration and Customer Support
• 2 years of experience working with Linux and good knowledge of Linux-based environments (Ubuntu, RedHat, Centos).
• Sufficient understanding of networking and simple troubleshooting
• Proficiency in managing virtualization technologies such as OpenVZ, KVM, and SolusVM.
• Expertise in monitoring systems like Zabbix, Nagios, Grafana, and Prometheus for maintaining robust infrastructure performance.
• Proficiency in shell scripting using Bash for automation and task simplification.

Nice-to-have Competences:

• Experience in WHMCS and Intercom is not obligatory, but very welcomed

What’s in it for you:

• Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
• Unlimited Paid Time Off: Take as many days as you need to ensure you are well-rested and ready to tackle new challenges.
• Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
• Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.

Interview flow:

• Application: Everything starts with getting in touch. The best way to express your interest is by applying online.
• HR Interview: If your profile aligns with our requirements, we'll invite you for an HR interview.
• Technical Interview/Test: You may undergo a technical interview or complete a relevant test.
• Final Interview: After a successful tech interview, you will have a final call with the department head.
• Reference Check: We will kindly request you to arrange a reference check before we extend a job offer.

If this opportunity resonates with you, we are excited to meet you and welcome you to the HelloChakra team!