VIP Customer Support Specialist

We’re a company providing first-line customer support for the iGaming industry, and we’re growing fast. We’re looking for a VIP Customer Support Specialist who knows how to treat clients like royalty and keep things running smoothly.

What you’ll do:

• Deliver premium support to VIP clients via chat and email.

• Handle requests, bonuses, and account-related issues.

• Act fast in urgent or complex situations.

• Retain clients and keep them engaged.

• Build strong, trust-based relationships with VIPs.

• Collect feedback and help improve the service.

• Collaborate with internal teams and keep reports and documentation up to date.

What we expect:

• English B2–C1, both written and spoken.

• Confident PC user with fast typing skills.

• Strong attention to detail, multitasking, empathy, and a helpful mindset.

• Experience with VIP or high-value clients (chat/email support).

• Nice to have: iGaming experience.

• Valid work authorization for Belarus.

We offer:

• 100% remote work.

• Official employment.

• Full paid onboarding.

• Perks: health (mental & physical), English lessons, sports, discounts, events, gifts.

• Salary (fixed + KPIs) tied to EUR rate.

If this sounds like your vibe, apply now 🙌

(*) вакансия, планируемая к созданию и/или замещению (перспективная).